Terms & Conditions
Spa Babies Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality experience for all our customers.
We are committed to the safety of all persons who attend our sessions and to deliver the highest standard of service.
Participating in a Spa Babies session is entirely at your own risk. It is your responsibility for yours and your babies safety whilst at any Spa Babies Ltd venue. Spa Babies can not be responsible for your child.
Payment is through our online booking system.
Confirmation of place
Your place will only be confirmed on full payment through our online booking system. Your booking confirmation will only be sent when payment is received. Once booked you will receive an automated reply confirming your place.
We do not offer refunds unless the session is cancelled by Spa Babies (the operator). If a session is cancelled by ourselves you will be informed at the soonest possible opportunity and offered the choice of a full refund or an alternative date.
You may offer your place to a friend as a gift providing you inform us of these changes. We require a minimum of 24 hours notice.
Due to the small, intimate size of our sessions it would not be viable for us to operate with any less paying participants than planned.
Please ensure you are happy with our refund policy before booking
Thank you for your understanding and cooperation.
Holidays and sickness policy
Regrettably we cannot offer discounts or refunds to cover your booked holidays or sickness. Due to the small size of our sessions it would not be viable for us to operate with any less paying participants than planned.
Spa Babies offers discounts for twins. If you are bringing twins, please get in touch with us before making your booking, to receive a code which entitles you to a £5 discount when booking.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The Session Leader cannot be responsible for a child at any time. Regrettably as our sessions are designed for babies from the age of birth to 9 months only, older siblings cannot attend unless specifically invited.
Should a carer or associated visitor behave in a way that the Session Leader feels is unreasonable then the company reserves the rights to withdraw the provision of session to the client.
Cancellation of Spa policy
Spa Babies will endeavor to run sessions during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted.
An additional session will be offered if we have to cancel a session or a full refund will be offered if preferred.
Parents are asked to keep their babies at home if they have a serious infection or illness.
Please keep your baby at home if he/she or you:
- Has a fever or cough or has had one in the previous 14 days
- Has had an upset stomach or diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
Has symptoms of a possible communicable diseases such as:
- Chicken pox
- German measles
- Whooping cough
- Scarlett fever
- Hand, foot and mouth disease
We cannot offer a refund for a session missed due to illness. You may offer your place to a friend, who also has a baby, to the session. You would need to inform us in this instance.
Commitment to Equal Opportunities
Spa Babies has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
The information on this form contains personal data.
Spa Babies will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the session provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the Session Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Protection of property
Please note that your property left in prams or bags is your responsibility and Spa Babies cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies
Spa Babies follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Spa Babies have passed the Infection Control for Childrens Activity Providers Course accredited by the Children’s Activities Association.
Changes to Terms and Conditions
Spa Babies Ltd from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Spa Babies to treat this agreement with you as being updated with the changes.